An advocate takes one point of view and argues it to the death. A mediator, on the otherhand, must understand and appreciate all points of view. Then she must use that understanding and appreciation to persuade.
In the world of conflicts, rarely is one point of view the correct one. The key is to find the common ground in divergent view points.
Friends and Foes are Welcome Here is on loan to the Fulton County Attorneys’ Office in Atlanta. It hangs in one of the conference rooms as a constant reminder that, before there can be consensus, there must be respect for all points of view.